Delivery Information

Order Processing
Orders are typically processed within 1-2 working days. During sale periods or promotions, please allow up to 3 working days for processing. You will receive a confirmation email once your order has been dispatched.

UK Delivery Options
We offer the following delivery methods:

  • Standard Delivery (3-5 working days) – Free
  • Express Delivery (1-2 working days) – £4.95
  • Next Day Delivery – £7.95 (order before 2pm)

International Delivery
We ship to over 100 countries worldwide. Delivery times and costs vary depending on the destination. Please see our international shipping guide for detailed information.

Tracking Your Order
Once your order is dispatched, you will receive:

  • A dispatch confirmation email
  • Tracking number (where available)
  • Estimated delivery date
  • Carrier information

Delivery Issues
If you experience any problems with delivery:

  • Check your tracking information first
  • Contact the carrier directly
  • If unresolved, contact our customer team
  • Provide your order number and details

Failed Deliveries
If you’re not available:

  • The carrier will leave a card
  • Packages are usually held at local depot
  • Redelivery can be arranged
  • Items returned after 14 days

Address Changes
To change your delivery address:

  • Contact us immediately after ordering
  • Changes only possible before dispatch
  • We cannot modify addresses once shipped

Delivery Times
Working day delivery means:

  • Monday to Friday
  • Excluding public holidays
  • Orders after 2pm process next day

International Customs
For international orders:

  • You are responsible for customs charges
  • These are not included in our prices
  • Charges vary by country
  • Local taxes may apply

Large Orders
For orders over multiple items:

  • May be sent in separate packages
  • No extra shipping cost
  • You’ll receive multiple tracking numbers

Special Instructions
You can add delivery instructions:

  • During checkout
  • In the delivery notes section
  • We try to follow these where possible

Contact Information
For delivery questions:

  • Use our contact form online
  • Have your order number ready
  • We respond within 24 hours

Delivery Areas
We deliver to:

  • All UK addresses
  • Most international destinations
  • Some restrictions may apply

Order Updates
We’ll keep you informed by:

  • Email notifications
  • Order status updates
  • Tracking information

All delivery times are estimates and not guarantees. Factors like weather, customs, or carrier delays may affect delivery times.