Returns and Exchanges

Returns Policy
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with all tags attached. Proof of purchase is required for all returns.

How to Return
To initiate a return:

  1. Log into your account
  2. Go to ‘Order History’
  3. Select the item(s) you wish to return
  4. Complete the returns form
  5. Package items securely
  6. Include the returns note
  7. Post using the returns label

Returns Methods
We offer two returns options:

  • Free returns via Royal Mail (UK only)
  • International returns at customer’s expense
  • Drop off at any Post Office or Royal Mail branch

Refund Processing
Refunds are processed within:

  • 5-7 working days after we receive your return
  • To your original payment method
  • Excluding original shipping costs

Exchanges
We offer exchanges for:

  • Size exchanges (subject to availability)
  • Colour alternatives
  • Store credit option available

Non-Returnable Items
The following cannot be returned:

  • Face coverings and masks
  • Items marked as final sale
  • Gift cards and vouchers
  • Personalised items

Faulty Items
If your item is faulty:

  • Contact us within 14 days
  • Provide photos of the fault
  • We’ll cover return shipping
  • Offer repair, replacement or refund

International Returns
For international customers:

  • You are responsible for return postage
  • Include all customs documentation
  • Returns must be marked as ‘Returned Goods’
  • Value must be declared correctly

Returns Address
Send returns to:
[Returns address would be listed here]

Returns Status
Track your return through:

  • Your online account
  • Returns tracking number
  • Email notifications
  • Customer service updates

Returns Exceptions
We reserve the right to:

  • Refuse returns that don’t meet policy
  • Charge a restocking fee for used items
  • Return items that don’t meet criteria

Seasonal Variations
Extended returns period during Christmas:

  • Items purchased November-December
  • Can be returned until January 31st
  • Standard conditions apply

Green Returns
We encourage:

  • Reusing original packaging
  • Using our carbon-neutral returns option
  • Considering exchanges before returns

Contact Us
For returns assistance:

  • Use our online contact form
  • Have your order number ready
  • Include photos if applicable
  • We respond within 24 hours

All returns are subject to inspection upon receipt. We recommend using a tracked returns service and keeping your proof of postage.